Company Info & Complaints procedures


The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

 

Notice of the Right to Cancel

Under the above regulations you have a right to cancel this contract during a period of 14 calendar days from the day this notice is sent or given to you. During that period if you choose to cancel the contract any money paid by you will be refunded.

However if you have already given written approval for the work to begin before the end of the cancellation period you may be required to pay for goods or services already provided.

If you wish to cancel the contract you must do so in writing and deliver personally or send (which may be by electronic mail or post) this to the person named below. You may use the form below if you want to but you do not have to.

The notice of cancellation is deemed to be served as soon as it is posted or in the case of an electronic communication from the day it is sent.

Complete,Print &  detach and return this form only if you wish to cancel the contract or send via email.

 

Customer Cancellation Notice

 

Name of customer:                                                                                            


Address of customer:                                                                                         


I/We hereby give notice that I/We wish to cancel my/our contract dated:               

 

Customer signature:

                                                                                                                       

This notice should be sent to:

 

Name: Dan Bell - Managing Director

Address: 14 Gatenby Drive, Acklam,Middlesbrough, TS5 8JL

Email address: hkelectricsuk@gmail.com

Date :                                                  

Contract Ref :                                       

 

 

 

COMPLAINTS PROCEDURE

 

 

 

 

HK ELECTRICS COMPLAINTS PROCEDURE

 

 

 

Complaints Procedure

 

‘HK ELECTRICS LTD” Customer Complaints Policy

 

In the unlikely event of a customer feeling the need to complain, below sets out our procedure for handling this:

 

NB – All of the references to the company in this statement refer to the company named above

 

On receiving a complaint the details will be entered into the customer complaints control sheet.

 

An acknowledgment letter will be sent out to the customer by return.

 

The complaint will then be investigated within one week, visiting the site if necessary.

 

Justified Complaint

 

If the company feels the complaint is justified, the customer will be contacted to discuss details of remedial work or to agree compensation.

 

A letter confirming the visit or telephone conversation will be sent. The letter will have a reply slip for the customer to agree to the remedial work or compensation.

 

The customer complaints control sheet will be updated.

 

After the remedial work or compensation has been finalised, a letter will be sent for the customer to confirm the complaint has now been resolved.

 

The customer complaints control sheet will be updated.

 

Unjustified Complaint

 

If the company feels the customer’s complaint is unjustified a letter will be sent to the customer.

 

The customer complaints control sheet will be updated

 








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